Payments & Refund Policy

Payment terms and Australian Consumer Law treatment.

Last updated: 20 May 2026

1. Scope

Flux Systems Pty Ltd ("Flux") provides an enterprise security intelligence platform (the "Platform") to business customers under negotiated written agreements. The Platform is invitation-only and is not offered to consumers or for personal, domestic or household use.

The Flux website at flux.inc does not offer goods or services for direct purchase. This Payments & Refund Policy describes the standard payment terms applicable when Flux supplies the Platform or related services to business customers under a written agreement.

2. Payment Terms

Invoicing. Charges for the Platform and related services are invoiced in accordance with the executed written agreement between Flux and the customer. Standard payment terms are net 30 days from the invoice date unless otherwise agreed in writing.

Currency. Invoices are issued in Australian Dollars (AUD) unless otherwise agreed in writing.

Payment methods. Invoices may be paid by credit card, debit card or local payment method via our payment service provider Airwallex Pty Ltd, or by direct bank transfer to the account specified on the invoice. Payment processing is performed by Airwallex; Flux does not store full payment card details.

Surcharges. Where permitted by law, card processing surcharges may be passed on to the payer. Any applicable surcharge will be disclosed to the payer at the time of payment.

Taxes. All amounts are exclusive of GST and any other applicable taxes, duties or levies, which will be added to the invoice at the prevailing rate where applicable.

Late payment. Flux may charge interest on amounts overdue at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic) from time to time, calculated daily from the due date until payment in full. Flux may also suspend access to the Platform pending payment of overdue amounts.

3. No Refunds for Change of Mind

Flux does not provide refunds for change of mind, including where a customer no longer wishes to use the Platform, has under-utilised the Platform, or has procured an alternative product or service. This Section does not affect any rights a customer may have under the Australian Consumer Law.

4. Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies any right, guarantee, condition, warranty or remedy provided to a person under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (the "ACL") and which cannot lawfully be excluded, restricted or modified.

Where the ACL applies to a supply by Flux:

Goods come with guarantees that cannot be excluded under the ACL. A customer is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. A customer is also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Services come with guarantees that cannot be excluded under the ACL, including that the services will be supplied with due care and skill, will be reasonably fit for any disclosed purpose, and will be supplied within a reasonable time where no time has been agreed.

5. Limitation under Section 64A of the ACL

To the maximum extent permitted by law, and pursuant to section 64A of the ACL, Flux's liability for failure to comply with a consumer guarantee in respect of any goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption is limited, at Flux's election, to:

(a) in the case of services: the supply of the services again, or the payment of the cost of having the services supplied again; and

(b) in the case of goods: the replacement of the goods, the repair of the goods, the supply of equivalent goods, or the payment of the cost of replacing, repairing, or acquiring equivalent goods.

This limitation does not apply where Flux is unable to rely on it under section 64A(3) of the ACL, or where it would not be fair or reasonable for Flux to rely on it.

6. Defective Goods or Services — Process

If a customer considers that the Platform or related services are defective or fail to comply with applicable consumer guarantees:

(a) the customer should notify Flux in writing at [email protected] within a reasonable period of becoming aware of the issue, providing reasonable detail of the nature of the failure;

(b) Flux will investigate the report and, where a failure is established, will at its election remedy the failure by repair, re-performance, replacement, or such other remedy as is required by the ACL or the written agreement between Flux and the customer;

Nothing in this Section limits a customer's right to pursue any remedy otherwise available under law.

7. Disputed Invoices

A customer may dispute an invoice by notifying Flux in writing at [email protected] within 14 days of the invoice date, setting out the basis of the dispute. The undisputed portion of the invoice remains payable in accordance with the agreed payment terms. Flux and the customer will negotiate in good faith to resolve the dispute.

8. Chargebacks

Initiating a credit card or payment chargeback without first attempting to resolve the matter under Section 7 is a material breach of the customer's payment obligations and may result in suspension of access to the Platform and recovery of associated costs.

9. Governing Law

This Policy is governed by the laws of the State of Victoria, Australia. Any dispute arising under or in connection with this Policy is subject to the exclusive jurisdiction of the courts of Victoria, Australia, and the courts competent to hear appeals from those courts.

10. Contact

Flux Systems Pty Ltd ACN 686 377 373 · ABN 28 686 377 373 C5, Level 1, 2 Main Street Point Cook VIC 3030, Australia [email protected]